Refund and Returns Policy

Our Commitment to Satisfaction

At VANISH™, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return policy to ensure a hassle-free experience.

Returns

• Time Frame: Products can be returned within 30 days of the purchase date for a full refund.
• Condition: Products must be returned in their original packaging, unused, and in the same condition as when you received them.
• Process: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to proceed.

Refunds

• Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• Credit: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.

Shipping for Returns

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Consider using a trackable shipping service or purchasing shipping insurance for items of significant value.

Questions?

If you have any questions regarding our refund and return policy, please contact our customer service team. We’re here to help ensure your VANISH™ experience is positive and satisfactory.

Thank you for choosing VANISH™ for your hair care needs. Your satisfaction is our top priority.